Terms of Service


Last Updated: May 15, 2024

Acceptance of Terms

By clicking “I Accept” or by downloading, installing, accessing, or using this site, you agree that you have read and understood these Terms of Service and ExpressESA’s Privacy Policy (collectively, the “Terms”). If you do not agree to these Terms, you do not have permission to use this site. Your use of this site and the services provided constitute an agreement between you and ExpressESA to be bound by these Terms.

Arbitration Notice

Except for certain disputes described in Section 19, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration. BY ACCEPTING THESE TERMS, YOU AND EXPRESSESA WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING. Your rights will be determined by a NEUTRAL ARBITRATOR, not a judge or jury.

Use of the Site

ExpressESA, a service operated by ExpressESA, Inc., provides access to licensed or qualified mental health professionals (“Providers”) to help users (“Users”) potentially obtain an Emotional Support Animal (“ESA”) Letter. By accessing and using the site, you agree to be bound by these Terms and all other terms and policies that appear on the site. YOU MAY NOT USE THE SITE IF YOU ARE UNDER 18 YEARS OLD.

Mobile Messaging Terms

The mobile message service (the “Service”) is operated by ExpressESA. Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or its features at any time without notice. Message and data rates may apply. To opt out, text the single keyword command STOP to the provided number.

Limited Scope of Services; No Doctor-Patient Relationship

The content on this site is provided for educational and informational purposes only and should not be considered medical or psychological advice. ExpressESA facilitates connections between users and licensed mental health professionals (“Providers”), but does not provide medical or psychological services itself. The site is not intended to create, and does not create, a doctor-patient relationship between you and ExpressESA. Any interactions with Providers through the site are solely between you and the Provider, and do not constitute a healthcare relationship with ExpressESA. The information provided on the site should not be used as a substitute for professional diagnosis, treatment, or advice from qualified healthcare providers.

Refund and Cancellation Policy

100% Money-Back Guarantee

At ExpressESA, we are committed to providing you with the highest quality service and ensuring your complete satisfaction. We understand that obtaining an ESA letter is a significant step for your mental and emotional well-being. To offer you peace of mind, we provide a 100% money-back guarantee.

Eligibility for Refunds

  1. Non-Qualification: If you do not qualify for an ESA letter after your consultation with our licensed mental health professional, you are eligible for a full refund.
  2. Letter Acceptance Issues: If your ESA letter is not accepted despite meeting all legal requirements, we will work with you to resolve the issue. If the issue cannot be resolved, you are eligible for a full refund.

Process for Refunds

To request a refund, please contact our customer support team at support@expressesa.com. Provide your order details and the reason for your refund request. Our team will review your request and respond promptly.

Additional Terms

  • Refund requests must be made within 30 days of receiving your ESA letter.
  • Refunds will be processed using the original payment method.
  • We reserve the right to refuse a refund if we believe there has been any abuse of our refund policy.

ExpressESA aims to ensure that you receive the support you need for your emotional well-being, and our refund policy is designed to reflect this commitment.

User Accounts

You must create an account to use certain features of the site. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. ExpressESA reserves the right to take necessary actions regarding the security of the site and your account.

Intellectual Property

The site and its entire contents, features, and functionality are owned by ExpressESA, its licensors, or other providers and are protected by intellectual property laws. You may use the site for personal, non-commercial use only. Unauthorized use of the site’s content is prohibited.


Certain names, logos, and other materials on the site may constitute trademarks of ExpressESA or third parties. You are not authorized to use these trademarks without express written permission.

Modifications to Terms

ExpressESA may change, add, or delete portions of these Terms at any time. Continued use of the site following notice of any changes indicates your acknowledgment and acceptance of such changes.

Dispute Resolution; Arbitration

In the interest of resolving disputes in the most expedient and cost-effective manner, you and ExpressESA agree that every dispute arising in connection with these Terms will be resolved by binding arbitration. Exceptions include certain small claims and enforcement actions.

Contact Information

For any questions or concerns regarding these Terms, please contact us at support@expressesa.com.